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Privacy policy
and cookies


Privacy policy
and cookies

We collect and process your personal data with special care, aware of their importance. We collect and process personal data based on your consent, contract, legitimate interest or applicable law.

Personal data keeper: Ptujska cesta 17, Miklavž na Dravskem polju, 2204 Miklavž na Dravskem polju, Slovenia, e-mail:, phone +386 40 840 627. The company has appointed an authorized person for data protection, who can be reached at the e-mail address:

All our activities are in accordance with European legislation (Regulation (EU) 2016/697 on the protection of individuals with regard to the processing of personal data and on the flow of such data) and Council of Europe conventions (ETS No. 108, ETS No. 108). .181, ETS No. 185, ETS No. 189) and national legislation of the Republic of Slovenia (Personal Data Protection Act (ZVOP-1, Ur. L. RS, No. 94/07), Electronic Commerce on the Market Act (ZEPT, Official Gazette of the Republic of Slovenia, Nos. 96/09 and 19/15), etc.).

Your data is entered on our website via a secure connection (https).

Why are we entitled to the processing of personal data?

When visiting our website, we use information for:

  • Execution of your order – when you make a purchase on our website, we process and store your data in order to process your order and fulfill our legal obligations;
  • sending health information, offers, notices, etc .;
  • determining the number of visitors and other data obtained from cookies.

We process personal data in order to further improve our services. By entering in the list of registered customers and ordering, you agree to the processing and storage of your data. Without your special consent, we provide your data to our business partners (e.g. delivery service), who participate in the realization of your order. We process them on the basis of a contract, law and on the basis of consent with the processing of personal data.

Sources of personal data

We mostly obtain personal information directly from you through our website or through communication with you. We can also get some other information from our partners, e.g. banks or transport companies. In the event that you make a purchase from us, we may receive additional information regarding the implementation of the concluded sales contract from banks, our partners who manage payment systems, and transport partners, e.g. information on your transaction account number, successful payments or delivery and collection of goods.

Edit your personal information

You can edit all the information you have provided to us via the website in the same way as you first entered it. You may request that your data be permanently deleted from our records, except for those data that we are required by law to keep in our books of account. In case of technical or other problems, you can send us your wishes to the e-mail address

Protection of personal data - what data do we process?

If you visit our website, we collect some information about your actions. We use cookies to track which product you have viewed, through which device, with which browser, at what time and similar, with which operating system and similar technical information, without storing your personal data. If you are a registered user, then we collect all the data you entered at the time of registration, and at the time of purchase all the data from your settings and data on the purchase. We generally process the following data:

  • identification data: name and surname, gender, company name, VAT ID, if you are a legal entity, username and password;
  • contact details: address, e-mail address, telephone contacts, delivery address;
  • information about your settings: do you want to receive our information, discount codes, etc.
  • order information: ordered items, methods of payment, complaints, product return; information on unfinished and canceled orders; information on the receipt of the order with the recommendation of the persons from the partnership program;
  • behavioral data: whether you received, read, or rejected our sent messages;

If you communicate with us through various channels, in particular by telephone, e-mail, chat rooms and social networks, we process your identification and contact data and records of mutual communication, including recordings of speeches, without your consent based on our legitimate interest in:

  • processing of your requests: if you have made a purchase with us and your request relates to the order, we may carry out the processing on the basis of the implementation of the contract with you;
  • records of your requirements: that we can check their regular and timely fulfillment;
  • proof that we have received and processed your request: e.g. if you order goods from us in this way or make a complaint;

If you are only a visitor to the website, we collect information about you only by using cookies. If you are a user of services or a subscriber of services provided by the company, we also collect other personal data about you that we need to perform the services that you have ordered or. you use. We store and process personal data for the purpose of maintaining contact with customers, working in CRM and e-invoices, complaints, marketing information via e-mail and mail and sales promotion, and for the needs of the IRSUN application. When sending e-mails, we keep the e-mail in the data inbox and the collective info mail or MailChimp.

For the purpose of notification by e-mail, we keep:

  • email address,
  • name,
  • last name,
  • company name or natural persons.

For the purpose of obtaining data from e-forms online, work in CRM and e-invoices, we store:

  • email address,
  • name,
  • last name,
  • address,
  • phone,
  • company name or natural persons,
  • data on premises,
  • heating mode.

For the needs of the online store we keep:

  • email address,
  • name,
  • surname,
  • title,
  • phone,
  • company name or natural persons,
  • tax number,
  • information about your orders.

For accounting purposes we keep:

  • email address,
  • name,
  • last name,
  • address,
  • phone,
  • company name or natural persons,
  • tax number, registration number.

For the needs of IR Sun WiFi regulator and IRSUN application, the following is recorded:

  • the location entered by the user for the purpose of displaying the weather,
  • name, surname, e-mail address and user password for the user account,
  • building assistance data and Ekosen statistics,
  • data on the price of electricity entered by the user himself for the correct display of consumption.

Consumption and operation are stored on the server, it is tied to the user. It is kept until the user deletes the account / regulator / group of regulators. Deleting a group of controllers or an individual controller deletes from the location server and their consumption and operation statistics. If you delete your account / user, all data will be deleted from our system. The MAC address (unique controller number) is recorded, which is needed for communication between the phone and the server that communicates with IR Sun regulators.

Protection of personal data - how long do we keep your data?

We store the obtained data:

  • if you are a registered user of the online store and we obtained the data on the basis of personal consent, we keep this data for at least 1 year from the last application (registration) and 10 years after the end of the year in which the invoice was issued;
  • if you are an unregistered user (guest) of the online store and we obtained data on the basis of personal consent, we keep this data for 1 year from the last application and purchase and for 10 years after the end of the year in which the invoice was issued;
  • in other cases up to a limitation period of 5 years and for a further period of 1 year after the expiry of the claims incurred at the end of the limitation period.

In the case of legal, administrative or other proceedings, we process your personal data to the extent and for the time necessary for the duration of such proceedings and the remainder of the limitation period after its termination.

Who do we share your personal information with?

They process your personal data themselves, as their controller. In the event that it is necessary to execute your order, we share your information with our delivery and payment partners. This data is processed by our business partners in accordance with our instructions and legal regulations.

We provide your information to partners:

  • providing parcel delivery services
  • providing payment services,
  • website administrator,
  • content processors of other communications, such as: SMS messages, e-mail, social networks

We do not transfer personal data to a third country.


The web portal uses t for its smooth operation. i. cookies. Cookies are small text files that most websites store on devices that allow users to access the Internet in order to identify individual devices that users have used to access them. Their storage is under the complete control of the user’s browser – the user can restrict or disable the storage of cookies.

Cookies are essential for providing user-friendly online services. The interaction between the web user and the website is faster and easier with the help of cookies. With their help, the site remembers the individual’s preferences and experiences, thus saving time and browsing the sites more efficiently and friendly.

If you turn off cookies, some features of the website may be disabled. To protect your privacy, the use of these tools is very limited. This website uses cookies on some sites to enable the display of content using javascript. The user retains complete control over cookies at all times, as he can delete, restrict or disable cookies at any time.

Instructions on how to remove cookies vary from device to device and are available on the home page of each software manufacturer. You can control and change cookie settings in your web browser.

Your rights in the processing of personal data

With regard to the collection and processing of your personal data, you have the right to access, review, correct, prohibit the use, delete personal data, object and sue. Access, review and correct personal data in the same way as when entering this data.

You can exercise the right to erasure if we are not obliged by law to keep your data, or if the use of your personal data is necessary to defend our rights (eg in the event of complaints, litigation, inspections, etc.).

If you have any problems in exercising your rights, write to us at We will give priority to your application with all due diligence. In any case, you still retain the right to appeal or use another remedy.

Authorized Data Protection Officer

Our personal data protection officer is at your disposal in all matters related to the processing of your personal data. You can contact the Commissioner at the e-mail address:

Policy and validity

Ekosen d.o.o.’s personal data protection policy. effective from 25 May 2018. Last modified in November 2021. We reserve the right to make any changes to this Privacy Policy, which will be posted on this website.