Privacy policy
and cookies

If you visit our website, we collect some information about your actions. We use cookies to track which product you have viewed, through which device, with which browser, at what time and similar, with which operating system and similar technical information, without storing your personal data. If you are a registered user, then we collect all the data you entered at the time of registration, and at the time of purchase all the data from your settings and data on the purchase. We generally process the following data:

• identification data: name and surname, gender, company name, VAT ID, if you are a legal entity, username and password;
• contact details: address, e-mail address, telephone contacts, delivery address;
• information about your settings: do you want to receive our information, discount codes, etc.
• order information: ordered items, methods of payment, complaints, product return; information on unfinished and canceled orders; information on the receipt of the order with the recommendation of the persons from the partnership program;
• behavioral data: whether you received, read, or rejected our sent messages;

If you communicate with us through various channels, in particular by telephone, e-mail, chat rooms and social networks, we process your identification and contact data and records of mutual communication, including recordings of speeches, without your consent based on our legitimate interest in:

• processing of your requests: if you have made a purchase with us and your request relates to the order, we may carry out the processing on the basis of the implementation of the contract with you;
• records of your requirements: that we can check their regular and timely fulfillment;
• proof that we have received and processed your request: e.g. if you order goods from us in this way or make a complaint;

If you are only a visitor to the website, we collect information about you only by using cookies. If you are a user of services or a subscriber of services provided by the company, we also collect other personal data about you that we need to perform the services that you have ordered or. you use. We store and process personal data for the purpose of maintaining contact with customers, working in CRM and e-invoices, complaints, marketing information via e-mail and mail and sales promotion, and for the needs of the IRSUN application. When sending e-mails, we keep the e-mail in the data inbox and the collective info mail or MailChimp.

For the purpose of notification by e-mail, we keep:

• email address,
• name,
• last name,
• company name or natural persons.

For the purpose of obtaining data from e-forms online, work in CRM and e-invoices, we store:

• email address,
• name,
• last name,
• address,
• phone,
• company name or natural persons,
• data on premises,
• heating mode.

For the needs of the online store we keep:

• email address,
• name,
• surname,
• title,
• phone,
• company name or natural persons,
• tax number,
• information about your orders.

For accounting purposes we keep:

• email address,
• name,
• last name,
• address,
• phone,
• company name or natural persons,
• tax number, registration number.

For the needs of IR Sun WiFi regulator and IRSUN application, the following is recorded:

• the location entered by the user for the purpose of displaying the weather,
• name, surname, e-mail address and user password for the user account,
• building assistance data and Ekosen statistics,
• data on the price of electricity entered by the user himself for the correct display of consumption.

Consumption and operation are stored on the server, it is tied to the user. It is kept until the user deletes the account / regulator / group of regulators. Deleting a group of controllers or an individual controller deletes from the location server and their consumption and operation statistics. If you delete your account / user, all data will be deleted from our system. The MAC address (unique controller number) is recorded, which is needed for communication between the phone and the server that communicates with IR Sun regulators.